Mr Viral
An AI-powered supply chain compliance engine
Support Engineer$100K – $140K•0.04% – 0.20%•San Francisco, CA, US
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About the roleSupport Engineer
San Francisco – In Person
About RetailReady
We’re RetailReady (YC W24), an AI-powered supply chain compliance engine shaking up an antiquated (and yes, unsexy) industry. Since YC, we raised a $3.3M seed round and signed over 15 enterprise customers… we’re officially in scaling mode.
What We Build
RetailReady is the first AI-powered compliance engine designed for retail supply chains. We automate the messy web of compliance requirements between brands, warehouses, and retailers, turning weeks of manual work into minutes of automation. Our platform integrates deeply with warehouse operations and connects with customer systems via EDI, APIs, and flat files.
We don’t just build dashboards. We build the nervous system of compliance inside a warehouse.
The Role
We’re hiring a Support Engineer to be the first line of defense when issues arise. You’ll troubleshoot customer questions, diagnose technical issues, and flag deeper bugs for our on-call engineering team, keeping operations smooth across our growing customer base.
You’ll also help us scale smarter by documenting common issues and writing internal + customer-facing help articles to train our AI support model.
This is an in-person role in San Francisco with early hours (5 a.m. – 2 p.m.) to support our East Coast customers in real time.
What You’ll Do
Respond to and resolve customer issues in Slack, email, and in-app chat
Troubleshoot technical issues and identify whether they require escalation
Reproduce and document bugs for the on-call engineering team
Write clear help articles and process documentation to expand our AI support knowledge base
Track recurring support patterns and collaborate with product and engineering to eliminate them at the source
What We’re Looking For
Early riser, okay with 5 a.m. SF start and early finish
Obsessed with customer success and takes pride in fast, high-quality support
Analytical mindset… able to debug logs, APIs, and light data mapping
Detail-oriented and organized under pressure
Bonus: technical degree
Bonus: experience in supply chain
Bonus: experience writing or maintaining knowledge bases
Why Join Us Now
Ground-floor opportunity: Join a fast-growing YC-backed startup redefining supply chain tech
Real impact: Your work directly supports live warehouse operations across the U.S.
Collaborative team: Work alongside product, engineering, and implementation daily
Winning culture: We’re building a generational company – and we play to win
Location & Compensation
Location: San Francisco (in-person, 5 a.m. – 2 p.m. schedule)
Benefits: Full health coverage, unlimited PTO, latest equipment
Ready to Join?
If you’re an early riser who loves solving problems, thrives in fast-moving environments, and wants to help power the next generation of supply chain tech – we’d love to hear from you.
About the interview
15 minute interview with co-founder
45 minute support scenario panel
Onsite with team
Offer
About RetailReadyRetailReady is building an AI-powered supply chain compliance engine. Supply chains are still heavily reliant on paper processes and tribal knowledge, causing costly shipping mistakes that jeopardize the longevity of businesses. RetailReady is the first-to-market with our retail compliance packing software, leveraging camera vision to direct warehouses to ship orders without error. We are positioning our compliance data models to become the operating system that will power the next wave of warehouse robotics and automation.
Founded:2024
Batch:W24
Team Size:6
Status:Active
Founders
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