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Telstra has partnered with Australian Payments Plus (AP+) to offer identity verification via ConnectID to customers activating selected Telstra mobile services.
The ConnectID service allows customers to verify their identity online without having to share personal documents.
With the backdrop of recent hacks like the Optus leak, where millions of customers had their personal details leaked online, limiting the amount of documentation shared is often the best prevention.
ConnectID connects organisations that need to verify people’s identity, like Telstra, with existing trusted sources of that information, such as a bank.
Australian banks CBA, NAB, ANZ (through ANZ Plus) and Westpac are now live with ConnectID, which means millions of people in Australia can use their bank to securely and conveniently verify their identity.
Instead of uploading a passport or driver licence, people can simply use ConnectID to verify key information like name, age and address for interactions online. As the network provider, ConnectID does not see or store the identity data, it simply acts as a secure verification bridge between the two parties.
This represents a simple step that can speed up the activation process of selected Telstra mobile services and reduce the amount of personal data people are required to share.
We are delighted to work with Telstra to bring ConnectID to its customers. In the digital economy there is a vital need to build trust between people and the organisations they interact with. When a major organisation like Telstra enables customer verification without asking for documents to be uploaded, that’s a big step forward.
Lynn Kraus, Chief Executive Officer AP+
Telstra has initially enabled ConnectID for customers activating selected mobile services. Since introducing the new functionality late last year, tens of thousands of customers have used ConnectID.
Introducing ConnectID to new selected mobile services represents major progress in making identity verification more seamless and less time-consuming.
Identity verification is a crucial step; however we know it can be a bit of a hassle for our customers and isn’t always a streamlined experience.
By simplifying the process and removing the need to collect and retain original ID documents, ConnectID is a more secure option, and another way we’re helping to protect our customers.
Michael Griffiths, Executive Director, Operations, Telstra
This is available now to all customers seeking selected new mobile services with Telstra, who bank with a participating financial institution. Telstra and Australian Payments Plus are exploring opportunities to expand the roll out to other services.
More information at https://connectid.com.au
Jason Cartwrighthttps://techau.com.au/author/jason/
Creator of techAU, Jason has spent the dozen+ years covering technology in Australia and around the world. Bringing a background in multimedia and passion for technology to the job, Cartwright delivers detailed product reviews, event coverage and industry news on a daily basis.
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