From help desk to AI harmony: Redefining IT support in the age of intelligent automation

The IT help desk is evolving. Once defined by queues of tickets and reactive troubleshooting, support today is being reshaped by automation and artificial intelligence (AI). Intelligent systems now assist with everything from basic troubleshooting to after-hours triage. But for IT teams, the rise of AI in support roles doesn’t just bring more new tools—it also introduces a new operating model…